Due to the ongoing issues with COVID-19 the wellbeing of our customers is top priority and all the necessary precautions have been put in place to ensure the safety of our customers. This includes contact free delivery which we are currently operating on all of our orders. Stay safe!
UK STANDARD - FREE
3-5 WORKING DAYS
UK EXPRESS - £3.99 (FREE OVER £40)
2-4 WORKING DAYS
UK ROYAL MAIL GUARANTEED NEXT DAY - £9.99 WITHIN 24 HOURS
EU STANDARD - £9.99 (FREE OVER £50)
5-7 WORKING DAYS
USA/CANADA STANDARD - £14.99
(FREE OVER £50)
7-10 WORKING DAYS
AUSTRALIA/NEW ZEALAND - £14.99
(FREE OVER £50)
10-12 WORKING DAYS
Please note shipping times are estimated and are calculated from the date the order is placed and include processing times. Tracking information will be provided once your order has been dispatched. We use trusted shipping couriers and make every effort to ensure your order reaches you within the stated time frame. Please note delivery of your order may take longer during sale or other busy periods, such as Black Friday.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day for each of these days when calculating the estimated delivery date and when selecting your delivery option.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by The Hella Shop. For more accurate information, we’d advise getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
We are extremely confident that you will be satisfied with our products, however if you’re not 100% feeling a product then worry no more! Our returns policy lasts within 14 days of delivery so you can return items hassle free for a full refund* providing our returns guidelines are met.
Items must be returned within 14 days of delivery
Items must be in their original condition
Items must be unworn and unwashed
Items must have all original tags attached
Items must be returned to us via a traceable delivery service so that we can confirm we’ve received them. If a return is made without a traceable delivery service this can cause for your return to be turned down or delayed.
Please make sure you do not return the parcel to the manufacturer.
Please note that all sunglasses, swimwear and cosmetics are non-refundable / non-returnable for hygiene reasons.
Please note that there will be a £3.99 deduction from the total refund to cover original delivery costs.
Please note that we reserve the right to not issue refunds if items are returned outside the terms of our Returns Policy.
If you need to return any products ordered please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your order. Photos or any additional information is appreciated to speed up the process. Our Customer Service team will then ask a few questions regarding your return.
Please consider the return postage costs before making your purchase.