Returns

RETURNS POLICY:

We are extremely confident that you will be satisfied with our products, however if you’re not 100% feeling a product then worry no more! Our returns policy lasts within 14 days of delivery so you can return items hassle free for a full refund* providing our returns guidelines are met.

RETURNS/REFUNDS GUIDELINES:

Items must be returned within 14 days of delivery

Items must be in their original condition

Items must be unworn and unwashed

Items must have all original tags attached

Items must be returned to us via a traceable delivery service so that we can confirm we’ve received them. If a return is made without a traceable delivery service this can cause for your return to be turned down or delayed.

Please make sure you do not return the parcel to the manufacturer.

Please note that all sunglasses, swimwear and cosmetics are non-refundable / non-returnable for hygiene reasons.

Please note that there will be a £3.99 deduction from the total refund to cover original delivery costs.

Please note that we reserve the right to not issue refunds if items are returned outside the terms of our Returns Policy.

If you need to return any products ordered please email our team at info@thehellashop.co.uk with your order name and number, as well as the reason why you would like to return your order. Photos or any additional information is appreciated to speed up the process. Our Customer Service team will then ask a few questions regarding your return.

Please consider the return postage costs before making your purchase.