PRIVACY POLICY

WHAT DO YOU KEEP MY INFORMATION FOR?

When you complete a purchase from our store, we collect the personal information you give us such as your name, address, mobile phone number and email address.

When you browse our store, we also automatically receive your computer internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails or SMS about our store, new products and other updates. You also provide your permission to receive SMS from our partners sites and selected third parties. You have the right to opt-out at any time.

We will only keep your data for as long as is necessary to operate our business. You can request to see the information we hold about you at any time by contacting the team at CS@TheHellaShop.co.uk.

WHAT DATA IS COLLECTED?

The personal information we collect about you includes the following:

Your Details: name, email address, billing address, shipping address(es), mobile phone number
Your Transactions: orders numbers, products purchased, discounts used, gift cards used, communications regarding orders
Technical Information: Your IP address, password (encrypted), dates and times of logins
Marketing Preferences: the options you set for receiving marketing communications
Correspondence: Any communication with customer service

YOUR RIGHTS:

Under current legislation, you have certain mandatory rights regarding your data. You will have the right to:

  • Request a copy of your data
  • Request any data to be corrected
  • Request data to deleted if it is of no longer required
  • Object to your data being used for profiling

 

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

THIRD PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For example we share you data with our logistics partners, payment partners, courier companies, ecommerce platforms and returns services in order to process and distribute your order.

We also share information with companies who help us to tailor your shopping experience. These include social media platforms, marketing and advertising services and loyalty schemes. We do not share your personal details with these organisations but we do share your product viewing and purchase history to help us make better recommendations on marketing channels.

COOKIES:

 

Our website uses cookies to capture data on your use of the website and to enable you to make purchases. We also use tracking codes which enable marketing and advertising campaigns across the internet. None of these cookies or tracking codes identify you personally.

 

YOUR SECURITY:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.